Frequently Asked Questions

Below you will find short answers to common questions about Tolays.com and online casinos in general.

Is Tolays.com a casino?
No. Tolays.com is an independent comparison and review website. We do not operate games or handle deposits.

How do you choose which casinos to list?
We only recommend licensed brands that accept players from Ireland and pass our internal checks for security, fairness and reputation.

Can you solve issues with my casino account?
We cannot access player accounts. Please contact the casino support team first. If you feel you have been treated unfairly, you may contact the relevant regulator or an ADR body.

Why do casinos ask for documents?
This is part of mandatory KYC checks. Licensed operators must verify identity and age before paying out winnings.

What should I do if I feel my gambling is getting out of control?
Consider using deposit limits, cool‑off periods or self‑exclusion tools offered by the casino and seek help from professional organisations such as GamCare or BeGambleAware.

If you are worried about a friend or family member, encourage them to talk about their behaviour and share links to professional support services. Remember that only licensed professionals can provide medical or psychological advice.